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WEB DEVELOPMENT

Darex auto CRM

CRM based on Raisiscrm.eu that helps the company to better manage their KPI's

ClientDarex Auto
IndustryAutomotive & Services
Year2023
Duration3 months
Darex auto CRM
01The Challenge

The Challenge

Darex Auto, an automotive service company, struggled with tracking their key performance indicators and managing customer relationships effectively. Their main issues were:

  • No centralized system for tracking service history
  • Difficulty monitoring technician performance
  • Manual KPI calculations prone to errors
  • Poor visibility into revenue and customer trends
  • Inefficient appointment scheduling and follow-ups
02Our Solution

Our Solution

We customized our RaisisCRM platform to address Darex Auto's specific needs:

Service Management

  • Complete vehicle service history tracking
  • Automated service reminders
  • Digital work orders and inspection checklists
  • Parts inventory integration

KPI Dashboard

  • Real-time performance metrics
  • Revenue tracking by service type
  • Technician productivity reports
  • Customer satisfaction scores

Customer Management

  • Comprehensive customer profiles
  • Vehicle fleet management for business clients
  • Automated follow-up sequences
  • SMS and email communication

Scheduling System

  • Visual calendar for appointments
  • Technician workload balancing
  • Automated confirmations
  • Capacity planning tools
FEATURES

Key Features

KPI Dashboard
Service Tracking
Appointment Scheduling
Customer Management
Automated Reminders
Performance Reports
03Results

Results & Impact

The CRM implementation delivered significant improvements:

  • 35% increase in service revenue
  • 50% reduction in missed appointments
  • Real-time visibility into all KPIs
  • 40% faster invoice processing
  • 25% improvement in customer retention
  • Complete digital transformation of operations
TECH STACK

Technologies Used

React
Node.js
PostgreSQL
Redis
REST API
SMS Gateway
Email Integration
"The CRM has given us complete control over our business metrics. We can now make data-driven decisions every day."
Darex ManagementOperations Director

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