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WEB DEVELOPMENT

Axiotas FSM

FSM Software based on our RaisisCRM platform for optimising internal processes of Axiotas Company

ClientAxiotas
IndustryField Services / Technical Installations
Year2023
Duration4 months
Axiotas FSM
01The Challenge

The Challenge

Axiotas, a technical installations company, struggled with managing their field operations:

  • No visibility into technician locations and status
  • Manual work order distribution causing delays
  • Difficulty tracking parts and inventory in the field
  • Customer complaints about appointment scheduling
  • Paper-based job reports prone to loss
  • Invoicing delays due to incomplete information
02Our Solution

Our Solution

We implemented a Field Service Management solution on our RaisisCRM platform:

Work Order Management

  • Digital work order creation and dispatch
  • Priority-based assignment
  • Real-time status updates
  • Customer notification automation

Mobile Technician App

  • GPS navigation to job sites
  • Digital job forms and checklists
  • Photo documentation
  • Signature capture
  • Offline capability

Scheduling & Dispatch

  • Visual scheduling board
  • Skill-based technician matching
  • Route optimization
  • Real-time availability tracking

Inventory Integration

  • Parts tracking per job
  • Van inventory management
  • Automatic restock alerts
  • Usage reporting
FEATURES

Key Features

Work Orders
Mobile App
GPS Tracking
Route Optimization
Digital Forms
Inventory Tracking
03Results

Results & Impact

The FSM implementation transformed Axiotas operations:

  • 45% increase in jobs completed per day
  • 60% reduction in travel time through route optimization
  • 100% digital job documentation
  • 50% faster invoice generation
  • 35% improvement in customer satisfaction
  • Real-time visibility into all field operations
TECH STACK

Technologies Used

React
React Native
Node.js
PostgreSQL
Google Maps API
Offline-first
Push Notifications
"Our technicians love the mobile app and our customers love the improved service. It is a win-win."
Axiotas ManagementOperations Manager

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