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WEB DEVELOPMENT

RPG CRM App

Custom app for Optimising Operational Processes and Customer Relations in a security company

ClientRPG Security
IndustrySecurity Services
Year2023
Duration5 months
RPG CRM App
01The Challenge

The Challenge

RPG, a security services company, needed to modernize their operations management:

  • Guard scheduling was done manually on spreadsheets
  • No real-time visibility into patrol activities
  • Client reporting was time-consuming and error-prone
  • Incident tracking lacked proper documentation
  • Communication gaps between field staff and office
02Our Solution

Our Solution

We developed a comprehensive security operations management system:

Staff Management

  • Digital shift scheduling
  • GPS-based check-in/check-out
  • Skill and certification tracking
  • Availability management

Operations Control

  • Real-time patrol tracking
  • Checkpoint verification system
  • Incident reporting with photos
  • Emergency alert system

Client Portal

  • Automated activity reports
  • Incident notifications
  • Contract management
  • Service quality metrics

Mobile App for Guards

  • Easy check-in/check-out
  • Patrol route guidance
  • Quick incident reporting
  • Direct communication channel
FEATURES

Key Features

GPS Tracking
Shift Scheduling
Incident Reporting
Client Portal
Mobile App
Real-time Alerts
03Results

Results & Impact

The system transformed RPG's operations:

  • 80% reduction in scheduling time
  • 100% patrol accountability through GPS tracking
  • 60% faster incident response time
  • 90% reduction in client report preparation time
  • 40% improvement in client satisfaction
  • Complete digital transformation of field operations
TECH STACK

Technologies Used

React Native
Node.js
PostgreSQL
MongoDB
GPS Integration
Real-time Websockets
AWS
"Our operations have never been more efficient. We now have complete visibility into every aspect of our security services."
RPG ManagementOperations Director

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